Home Bookings Terms & Conditions

Sydneys Best Day Tour

Terms and Conditions

Terms and ConditionsA reasonable level of fitness is required. See full terms & conditions or call for full details, including conditions for young children, cancellation fees, refunds and 'no show' fees.

UDU reserves the right to cancel or change tours.

A liability waiver must be signed upon departure.

Reconfirming

Pax to call 0448 388 687 by 8pm the night before departure to reconfirm

No show fee

If not present for the booked departure pax will be charged a $25 'no show' fee, paid the morning of the rebooked departure; if pax does not travel, a cancellation fee will be charged (see below).

Fitness requirements

UDU’s tours may be challenging and physically demanding for some people. It is therefore important that pax have a reasonable level of fitness. Please take note of the distance and difficulty of each tour. Tours are modified to suit the ability of each group, if you are aged 15-55 and you are not unfit or don't have any serious health problems, there should be no difficulties. If you have any doubts, please call UDU on 0448 388 687 prior to travel.

1 Day Royal National Park Eco-tour: The longest bushwalk is a minimum of 1500 metres (just less than 1 mile) along a dirt track, but could be further depending on the day/group.

Children

Children aged 2-5 are not permitted to travel with UDU. Children aged 6-15 (inclusive) must be accompanied by an adult and must be capable of completing the tour with minimal assistance from UDU staff.

Weather Conditions

UDU reserves the right to cancel or amend tours due to adverse weather conditions.

Cancellation policy

72 Hours - 30 Days: 30% of Fare,  24 Hours - 72 Hours: 50% of Fare,  within 24 Hours: 100% of Fare

Conditions of travel

Understand Down Under (UDU) reserves the right to alter the route or itinerary of any of its tours and arrange alternative transport carriers to those advertised if necessary. No refunds will be given in these circumstances or in the event of any delay, curtailment or alteration of a tour resulting from any cause including severe weather conditions. UDU cannot guarantee pick-up or drop-off times and is not liable for passenger failure to connect with other services. UDU accepts no responsibility for loss of, or damage to, personal belongings or baggage.

Liability

Whilst UDU makes every effort to safeguard its clients, UDU cannot be held responsible for personal injury or loss due to events which are beyond its control. Passengers should note that adventure travel/ecotourism involves a higher than normal risk and a signed release will be required from all participants before tour departure. Furthermore, tours may include the services of transport providers and other operators, and UDU cannot be held responsible or liable for these.

100% money back guarantee

If you don’t enjoy your day, UDU will give you a full refund- within reason, UDU has limited control over your experience, due to certain external factors such as the weather.

Other Operators

UDU reserves the right to use other operators, and in doing so the Terms and Conditions of these operators apply.  For Optional extra's such as Hang Gliding, there is often a minium and maximum capacity, per each group/day.

Payment

Due within 14 days of invoice. Monthly interest of 5% charged on outstanding invoices. Credit check and credit application form may be required.

Confirmation

Confirmation and final numbers by an ITO must be completed 14 days prior to travel
 
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